Privacy Policy

Effective November 12, 2026. This policy explains what the PCCO app (PCCO: Pregnancy & Infant Loss, on the App Store and Google Play) collects, why, and the choices you have. The app is run by Propa City Community Outreach ("PCCO"), a nonprofit that supports families after pregnancy and infant loss. PCCO is a place for support, reflection and community. It is not crisis, emergency or medical care. In the US, call or text 988 if you are in crisis, or 911 in immediate danger.

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Who the app is for: adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a child has used the app, email info@propacityco.org and we will delete the account.

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What you give us: your mobile number (to sign you in with a one-time code); a first name (optional); your type of loss, the month or date of the loss, and how you heard about PCCO; your ZIP code, to show support near you (never shown to other members); a mailing address, only if you ask for a care package; your role (mother, father, support person, caregiver or healthcare professional); journals and weekly care notes, which are private unless you choose to share them with staff; optional weekly check-ins, which PCCO sees only as anonymous totals; Remembrance and My Room items such as names you honor, letters, notes and photos; messages with PCCO staff, circle chat, bulletin board comments and Back Porch posts; and reports and blocks you make.

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What is collected automatically: a random account ID, a push notification token if you allow notifications, and your language and time zone settings. We do not collect your precise location, contacts, browsing history or advertising ID. The app has no ads, no analytics and no tracking tools, and we never sell or rent your information.

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How we use it: to sign you in and keep your progress across devices; to run the 12-week path, journals, Remembrance, messages and community spaces; to let PCCO staff support you and mail care packages you ask for; to keep the community safe by screening posts, reviewing reports and honoring blocks; and to send notifications you turn on.

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Who can see it: you; PCCO staff, who see your profile, messages to staff, anything you share with them, and reports; other members, who see only what you post in shared spaces and the first name you choose; and our service providers. The app runs on Google Firebase (Google Cloud), which stores data and delivers sign-in codes and notifications for us, and films and meditations play through YouTube. We may share information if the law requires it, or if we believe someone's safety is at serious risk.

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How we protect it: information is encrypted in transit, access is limited to your account and to signed-in staff, and journal and Remembrance screens are protected from screenshots on iPhone.

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How long we keep it: while your account is open. When you delete your account, see "Delete your account" below.

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Your choices: change your name, role, language, notifications and sharing in Settings; turn off notifications in your phone's settings; and ask us for a copy of your information, to correct it, or to delete it by emailing info@propacityco.org. Depending on where you live, you may have more rights under local privacy laws, and we will honor them.

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Changes: if we change this policy, we will update the date above and tell you in the app when the change is important.